We will try our best to resolve the issue! Your satisfaction is guaranteed from our store.International Buyers - Please Note. Caution I will not be held responsible for any accident caused by using a wrong step-down transformer. Also, I cannot provide individual support due to different electric powers across countries and areas. And The return of goods of the trouble by the voltage is impossible. [Electronics] The plug type in Japan is type A. Voltage: 100 V, FM Tune: 70 - 90 MHz Please check your country's condition for use. Plug types also differ across countries, so please use a conversion adapter to change the plug to type A if plug types are different. Conversion adapters also have electric power limits, so please use them accordingly. There are some conversion adapters that are originally designed to handle 100V-240V, so you can check the instructions on them about electrical outputs.
If a conversion adapter can handle the electric power, all you need to do to use the product in your country is to change the plug to type A. In addition, most issues that result in being unable to turn on the product is due to the breaking down from using the incorrect transformer. If you insist on exchanging or returning the product, I will send the product to the factory for inside inspection.
We may not be able to send it to countries which prohibit importing lithium. Some countries Germany, France, Italy, Mongolia, SriLanka, Turkey, Nigeria and more.Does not existaccept lithium battery via EMS, SAL by Post Office. Please check your country's rule yourself. The item "Pilot Fountain Pen Capless Matt Black Fine Nib FC18SRBMF" is in sale since Friday, March 22, 2019. This item is in the category "Collectibles\Pens & Writing Instruments\Other Writing Collectibles". The seller is "jp-export365" and is located in Japan. This item can be shipped worldwide.