If you have any questions regarding. We are very happy to assist you. You can check the current status from here. In some countries, your tracking information is not updated after the item departs from Japan. Please contact your country post office for more information in this case.We will pay you back after the investigation ends. Please report the damage to your post office and order them to issue the damaged report. We can file a claim with the damaged report. We record item conditions and packing process so we can prove that our items are not damaged. Please note that we can't accept any damaged package claims without the damaged report. The item "Sailor Pen Fountain Pen Professional Gear Matte Black In Di 11-3558-420" is in sale since Sunday, February 3, 2019. This item is in the category "Collectibles\Pens & Writing Instruments\Pens\Fountain Pens\Sailor". The seller is "japan_recommended" and is located in fukuoka. This item can be shipped worldwide.